Page: FAQs

We are primarily an online store, but we will be trialing holding open hours for in-person shopping in 2026.

Our hours are:

Fridays 12pm to 6pm
Saturdays 10am to 3pm

Please come by and say hi!

We are located at 121 Wyndham St. North, Unit 201, Guelph, Ontario, N1H 4E9.

To get to our shop:

***There is no exterior signage for our shop at the moment, so please follow these instructions:***

• The entrance to our shop is between Art Not Shame and Scott Coburn Optical.
• We are on the SECOND floor (no elevator).
• The code to enter the building from street level is 01210.
• Once you're in at street level, come up the stairs, and we're the first door on the right. Our internal shop door is clearly labeled as The Maker's Print Shop.
• The store is open Fridays and Saturdays from 10am until 3pm. If you come on another day we will NOT be there.

We need 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

We are primarily an online store BUT we know how important it is to be able to see and feel fabric in person.

For the remainder of January and all of February 2026, we will be trialing opening the shop for in-person shopping every Friday and Saturday, 10am until 3pm.

We can also open by appointment (say, for example, if you're coming in from out of town, or just can't make our hours). Email hello@themakersprintshop.ca to set up an appointment.

We're located in downtown Guelph, Ontario, Canada.

We ship worldwide. Please note international delivery times will vary depending on location and may attract import costs if outside of Canada.

We'd love to hear from you! Please do not hesitate to get in touch using the form on the Contact Us page.

Unfortunately we cannot offer returns on any printed materials. For any other items, we offer a store credit. We are a small (tiny!) business and appreciate the support so much!

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

Pick-up is available by appointment at our downtown Guelph studio at 121 Wyndham St N, Unit 201, Guelph, N1H 4E9. Pick-up times can be arranged by getting in touch via our Contact Us form.

We've created this handy video to help you upload your sewing patterns. If you have any trouble, please do not hesitate to reach out via our Contact Us page!