Ordering
When will my order ship?
We need 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.
Where do you ship to?
We ship worldwide. Please note international delivery times will vary depending on location and may attract import costs if outside of Canada.
I have a question about my order, who can I talk to?
We'd love to hear from you! Please do not hesitate to get in touch using the form on the Contact Us page.
Returns
What is your return policy?
Unfortunately we cannot offer returns on any printed materials. For any other items, we offer a store credit. We are a small (tiny!) business and appreciate the support so much!
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
Local Pick-up Options
Where can I pick up my order?
Pick-up is available at two locations in downtown Guelph. Local pick-up hours are:
- Fridays from 9am until noon
- Tuesdays from 9am until noon
Location information will be made available at checkout. Alternative pick-up times can be arranged by getting in touch via our Contact Us form.
Printing Sewing Patterns
How do I upload my pdf sewing patterns for printing?
We've created this handy video to help you upload your sewing patterns. If you have any trouble, please do not hesitate to reach out via our Contact Us page!